외국계 의료물류기업 CS Supervisor 모집
페이지 정보
등록자 :
임성준상무
등록일 : 20-10-27 09:39
기본정보
외국계 의료물류기업 CS Supervisor 모집 | |||
영업 | 주임~과장 | ||
무관 | 무관 | ||
서류전형 -> 1차면접 -> 2차면접 | |||
2020-10-27 | 채용시 |
상세정보
본문1. Title : Customer Services Supervisor 2. Department : Customer Services 3. Main Duties and Responsibilities - To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames. - To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks). - Working with customers on daily basis with the aim of developing an excellent working relationship. - Analysis of repetitive operational problems and development of possible service solutions. - Advise customer latest booking times and documentation required. - Booking shipment with use of marken booking system. - Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales - Supplying customers with Marken Service information, - Potential customer information to be given to the Sales department - Keeping Customer services team holiday, sickness, overtime records - Arranging Customers Services shift Roster - Attending management meetings weekly - Attending meetings with customers if required - Assisting auditors if required - Training Customers services staff - Overseeing daily Customer Services operations and monitoring level of service provided. 4. Essential Criteria - PC/System Literate - Ability to deal with enquires and day to day issues. - Excellent communication skills - Excellent problem solving and prioritization skills essential. - Excellent teamwork skills. - Flexibility in working hours required. - Weekend coverage, ability to handle shift work required in Customer Services - Experience of Courier or Freight Industry - Working with key decision makers - Able to influence others to ensure business targets are met. - Working within a busy environment. - Excel/Word Qualifications 5. Desirable Criteria - International Logistics knowledge - Understanding of Central Lab and Clinical Trial Supplies industry - Different temperature requirements for the transportation of shipments - Multilingual - Complete and thorough understanding of Aviation/Airline Networks - Excellent communication skills with the ability to influence others. - Ability to use own initiative in order to research and grow professionally, gain extra experience - An understanding of the services provided by Integrators - Forecasting/Analytical qualifications - International Trade |