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    제약/바이오전문 1등 헤드헌팅사 나우팜컨설팅

    외국계 의료물류기업 CS Supervisor 모집

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    등록자 : 임성준상무 20-10-27 09:39

    기본정보

    외국계 의료물류기업 CS Supervisor 모집

    영업

    주임~과장

    무관

    무관

    서류전형 -> 1차면접 -> 2차면접

    2020-10-27

    채용시

    상세정보

    본문

    1. Title : Customer Services Supervisor
    2. Department : Customer Services
    3. Main Duties and Responsibilities
    - To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
    - To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
    - Working with customers on daily basis with the aim of developing an excellent working relationship.
    - Analysis of repetitive operational problems and development of possible service solutions.
    - Advise customer latest booking times and documentation required.
    - Booking shipment with use of marken booking system.
    - Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales
    - Supplying customers with Marken Service information,
    - Potential customer information to be given to the Sales department
    - Keeping Customer services team holiday, sickness, overtime records
    - Arranging Customers Services shift Roster
    - Attending management meetings weekly
    - Attending meetings with customers if required
    - Assisting auditors if required
    - Training Customers services staff
    - Overseeing daily Customer Services operations and monitoring level of service provided.

    4. Essential Criteria
    - PC/System Literate
    - Ability to deal with enquires and day to day issues.
    - Excellent communication skills
    - Excellent problem solving and prioritization skills essential.
    - Excellent teamwork skills.
    - Flexibility in working hours required.
    -  Weekend coverage, ability to handle shift work required in Customer Services
    - Experience of Courier or Freight Industry
    - Working with key decision makers
    - Able to influence others to ensure business targets are met.
    - Working within a busy environment.
    - Excel/Word Qualifications

    5. Desirable Criteria
    -   International Logistics knowledge
    - Understanding of Central Lab and Clinical Trial Supplies industry
    - Different temperature requirements for the transportation of shipments
    - Multilingual
    - Complete and thorough understanding of Aviation/Airline Networks
    - Excellent communication skills with the ability to influence others.
    - Ability to use own initiative in order to research and grow professionally, gain extra experience
    - An understanding of the services provided by Integrators
    - Forecasting/Analytical qualifications
    - International Trade